Policies

***BEFORE ORDERING PLEASE REFER TO MY SIZING PAGE FOR MORE INFORMATION ON MY SIZES, AND DOUBLE CHECK THAT THE SIZE OF THE TOP THAT YOU ARE PURCHASING MATCHES YOUR MEASUREMENTS/BRA SIZE***

Every item that I sell is handmade by myself. It can take anywhere from 4-25 hours to complete each piece of clothing or bag depending on the size, and amount of detail in each specific design. Crochet is slow fashion, and as a one woman business my time is very precious. 

RETURNS AND EXCHANGES 

Both custom items, and ready to ship items are non-refundable. I do not accept money refunds.
If there is an issue with your order we can work towards finding a solution together. Depending on the situation, I may be able to offer an exchange or store credit. If I am able to exchange a ready to ship item for another ready to ship item, the customer must cover the cost of shipping to return it back to me. The original item must be reutrned to me before the exchange is shipped.
If you happen to measure inaccurately, not check the size of the item you ordered, or not refer to my sizing information before placing an order, I will not offer an exchange. 

If you have a sizing issue with a CUSTOM crochet piece that needs to be re-made, there will be a fee that must be paid before an order can be re-made. The fee will depend on the original price of the item/amount of time it takes to re-create the piece for you. Please make sure your measurements are accurate, and refer to my sizing page before placing a custom order to prevent any sizing issues. If you have any specific requests about wanting more or less coverage than what I typically do for each size, please let me know when your order is placed.

LOST/STOLEN ITEMS
I AM NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. Unfortunately, the United States Postal Service can lose packages or mis-deliver packages. Double check that you have entered the correct address at check out before submitting your order. Feel free to reach out to me if you have a lost or stolen package, and I will try to find a solution.
Crochet is slow fashion, and as a one woman business who runs everything by myself, I am usually scheduled always ahead a couple of months at a time with restocks/custom orders. I do not have the time to remake/replace lost or stolen orders for free.